You won't have to wonderwhether it's worth a call.
Your surgeon wrote down what to expect. A nurse reads what you send.
You were given a code at discharge. Here's what this is, what happens to your photos, and what to do if something doesn't feel right.
This is not for emergencies
If you are having a medical emergency, call 911 or go to your nearest emergency department. Do not use the app to report an urgent problem. Nobody is watching it around the clock.
What you'll be doing
On certain days after your surgery, the app asks you to take a photo of your incision and answer a few short questions. It takes about two minutes. That's the whole thing. You don't need a good camera or good lighting — the app shows you how to frame it.
You'll also find your surgeon's own answers to the questions people ask most: when you can shower, when you can drive, what to do about the dressing, what your pain medication schedule is. Those were written for your operation, by the surgeon who did it.
And if you're not sure whether something is worth bothering anyone about — send it. That's what it's for. You don't have to make that call yourself.
Questions people actually ask.
Who sees my photos?
A nurse on your care team reviews each submission against what your surgeon expects for your specific procedure at your stage of recovery, and contacts your surgeon's office if something needs their attention. Your photos are not shared with anyone else.
Will the app tell me whether my wound looks okay?
No. The app does not give you a result, a score, or an assessment. If you want to know how you're doing, write your question in the note field and the nurse will answer, or call your surgeon's office.
Nobody has contacted me. Is that bad?
No — it usually means what you've sent has been within what your surgeon expects at this stage. Your care team reaches out when something needs attention. If you have a question, use the note field or call the office. Don't wait for someone to contact you.
What if something happens between check-ins?
Send a submission any time. You don't have to wait for a scheduled day and there's no limit. There's also a button on the home screen for when something doesn't feel right — it goes through the same check-in, and a nurse reviews it during their scheduled hours. For an emergency, call 911.
Is someone watching this at night?
No. A nurse reviews submissions during scheduled daytime windows, with different hours on weekends and holidays. This is not around-the-clock monitoring.
Why does it ask me different questions than my friend who had surgery?
Different operations heal differently. What's completely normal after a knee replacement can be a reason to call the office after a fracture repair, and the reverse is also true. Your questions and your schedule were set for your specific procedure by your surgeon.
What does it cost me?
Nothing. Your surgeon's practice pays for this. There is no charge to you and no insurance billing for using the app.
Do I have to use it?
No. Taking part is voluntary and you can stop at any time by telling your surgeon's office. Your care will not change if you decline.
What happens to my photos afterwards?
They're stored securely as part of your care record with your surgeon's practice. They are never sold, never used in advertising, and never used for research or product development unless you separately opt in — which is optional and which you can decline without affecting anything.
Trouble getting in?
If your code doesn't work, or you've locked yourself out after three tries, call your surgeon's office. They can issue you a new one. We can't verify your identity over the phone, and we won't try.